We care for you - at your mountain home.

CORONA INFORMATION

It is important to us to make your vacation as pleasant and as safe as possible. For this we will implement extensive protective measures for you and our employees. These will be continuously adapted to the official regulations.

The individual measures are as follows:

  • Comprehensive basic cleaning and disinfection are standard with us.
  • Increased frequency of disinfection of all contact surfaces.
  • The possibility of hand disinfection is guaranteed in all public areas.
  • Your personal hand disinfectant is available in your room on arrival.
  • Your booked room was cleaned and disinfected according to strict conditions.
  • All employees are trained sustainably in their area of ​​activity and are informed about changes on a daily basis.
  • Everyone in the hotel is either vaccinated or recovered.
  • If you feel unwell during your stay we offer antigen tests for a fee.

We understand that you are unsettled by the daily changing information and have questions about your vacation with us. We are monitoring the situation constantly. We are there for you and happy to help you with any questions.

We reserve the right to make changes at short notice and do not guarantee the completeness of the listed security measures.

We are sure that we will be able to find a satisfying balance between a good and safe holiday feeling and thank you for your support. 

Your Family Strolz 
with the entire Austria team

CANCELLATION CONDITIONS

In order to avoid any inconveniences in the case of cancellation, we recommend that you take out a travel cancellation insurance policy, unless you already have insurance that covers this. We are happy to offer you „Hotelstorno Plus“ from Europäische Reiseversicherung. This also covers covid infections as well as quarantine cases. On request as well as with each booking and also here you will get more information. We ask you to let us know directly with your reconfirmation if we should book the insurance for you.

ARRIVAL AND DEPARTURE

Please note the Austrian entry regulations and the return travel regulations.

The current Corona restrictions in Austria, you can also find updated here

We want your vacation to be a pleasure on all levels. We can only guarantee this if you feel fit and can fully enjoy your vacation. If you have experienced Corona symptoms, please do not start your stay.

IN THE ROOM

When cleaning the rooms, our ladies will, as always, pay full attention to hygiene. All surfaces are treated with a special wipe disinfection.

We use antiviral laundry detergents as standard.

An extra bed service in the evening is no longer offered automatically but is available upon request. Since the guest rooms are your private area, we will enter them as rarely as possible.

In the room you will find your private hand disinfectant for your stay.

RESTAURANT

The breakfast buffet will be available to you during your stay in the usual way, variety and quality. Our buffet areas have been redesigned in such a way that we can fully guarantee the increased hygiene regulations and the associated distance regulations. Single-use gloves are available for you at all buffets.Our staff will be happy to help you at the buffet.

If you want to prepare your own breakfast in the apartment, you can order fresh bread from us in the morning. We recommend reserving evening restaurants in town in advance.

WELLNESS AND POOL AREA

The indoor pool area is open from 7:00 a.m. to 8:00 p.m., the sauna area from 3:00 p.m. to 8:00 p.m.

In the sauna area, the maximum number of persons allowed in each cabin is indicated. We ask our guests to keep distance.

In addition, both the sauna area and the indoor pool area are very spacious and it is easy to keep your distance. Relaxing at one of our numerous sun decks our at our park is particularly ideal in spring.

CHILDREN

In the Teddy Club we try to keep the Covid measures as low as possible. Hygiene measures are of course observed. At the children's dinner in the children's club, we pay special attention to the rules of distance.

We ask for your understanding that we can no longer continue to look after your little ones if there are signs of illness.

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