We care for you - at your mountain home.

CORONA INFORMATION

It is important to us to make your vacation as pleasant and as safe as possible. For this we will implement extensive protective measures for you and our employees. These will be continuously adapted to the official regulations.

The individual measures are as follows:

  • Comprehensive basic cleaning and disinfection are standard with us.
  • Increased frequency of disinfection of all contact surfaces.
  • The possibility of hand disinfection is guaranteed in all public areas.
  • Your personal hand disinfectant is available in your room on arrival.
  • Your booked room was cleaned and disinfected according to strict conditions.
  • All employees are trained sustainably in their area of ​​activity and are informed about changes on a daily basis.
  • Everyone in the hotel is either vaccinated or recovered.
  • If you feel unwell during your stay or need a test for the journey home, a PCR test station is available at Sportpark Lech 4x per week. For guests without Austrian E-Card (insurance card) a test costs EUR 55.00

We understand that you are unsettled by the daily changing information and have questions about your vacation with us. We are monitoring the situation constantly. We are there for you and happy to help you with any questions.

We reserve the right to make changes at short notice and do not guarantee the completeness of the listed security measures.

We are sure that we will be able to find a satisfying balance between a good and safe holiday feeling and thank you for your support. 

Your Family Strolz 
with the entire Austria team

CANCELLATION CONDITIONS

We have shortened the free cancellation period for winter 21/22 to 30 days prior to arrival due to the current situation, this also applies to all existing bookings (Updated on 11/30/21).

In order to avoid any inconveniences in the case of cancellation, we recommend that you take out a travel cancellation insurance policy, unless you already have insurance that covers this. We are happy to offer you „Hotelstorno Plus“ from Europäische Reiseversicherung. This also covers covid infections as well as quarantine cases. On request as well as with each booking and also here you will get more information. We ask you to let us know directly with your reconfirmation if we should book the insurance for you.

ARRIVAL AND DEPARTURE

Please note the Austrian entry regulations and the return travel regulations:

Since 20.12., persons aged 12 and over need a valid 2G certificate and additionally a PCR test for entry into Austria. A booster vaccination exempts from the PCR test. Children from the age of 12 must be vaccinated at least twice and need a PCR test for entry.

Please note the current Corona restrictions in Austria, you can also find them always updated here

At the moment adults must provide a proof when checking in at the hotel that you have been vaccinated 2 times (max. 6 months ago) or recovered (max. 6 months ago; or recovered and vaccinated 1 time max. 6 months ago). Approved vaccines: Astra Zeneca, Biontech Pfizer, Moderna, (one-time Johnson vaccines are not valid).


Children under 12 years of age do not have to provide proof. According to the current status, children 12 years and older have to be vaccinated or recovered like adults - see above.


You also need the vaccination or convalescent proof for access to gastronomy, night clubs, ski school, ski pass purchase, events, etc.

If you feel unwell during your stay or need a test for the journey home, a PCR test station is available at Sportpark Lech 4x per week. For guests without Austrian E-Card (insurance card) a test costs EUR 55.00

We want your vacation to be a pleasure on all levels. We can only guarantee this if you feel fit and can fully enjoy your vacation. If you have experienced Corona symptoms such as fever, cough, no sense of taste and / or body aches in the past 2 weeks before your arrival, please do not start your stay.

If the symptoms mentioned above occur within 2 weeks after departure, please inform us.

IN THE ROOM

When cleaning the rooms, our ladies will, as always, pay full attention to hygiene. All surfaces are treated with a special wipe disinfection.

We use antiviral laundry detergents as standard.

An extra bed service in the evening is no longer offered automatically but is available upon request. Since the guest rooms are your private area, we will enter them as rarely as possible.

In the room you will find your private hand disinfectant for your stay.

RESTAURANT

The breakfast buffet will be available to you during your stay in the usual way, variety and quality. Our buffet areas have been redesigned in such a way that we can fully guarantee the increased hygiene regulations and the associated distance regulations. Single-use gloves are available for you at all buffets.Our staff will be happy to help you at the buffet.

If you want to prepare your own breakfast in the apartment, you can order fresh bread from us in the morning. We recommend reserving evening restaurants in town in advance.

WELLNESS AND POOL AREA

The indoor pool area is open from 7:00 a.m. to 8:00 p.m., the sauna area from 3:00 p.m. to 8:00 p.m.

In the sauna area, the maximum number of persons allowed in each cabin is indicated. We ask our guests to keep distance.

In addition, both the sauna area and the indoor pool area are very spacious and it is easy to keep your distance. Relaxing at one of our numerous sun decks our at our park is particularly ideal in spring.

CHILDREN

In the Teddy Club we try to keep the Covid measures as low as possible. Hygiene measures are of course observed. At the children's dinner in the children's club, we pay special attention to the rules of distance.

We ask for your understanding that we can no longer continue to look after your little ones if there are signs of illness.

FFP2 MASK

You do have to wear a FFP3 mask in all public areas in the hotel. Also in public transport (ski bus), in shops, and in all other closed public spaces. This applies to children 13 years and older, for children from 7 years to 12 years an ordinary mouth-nose protection is also sufficient.

Please do not forget your masks when packing your suitcase - should you forget your mouth-nose protection, we offer FFP2 masks for sale at the reception:

SKIPASSES, SKILIFTS AND GONDOLAS

You can buy your ski passes as before, without problems and without queuing at the lift ticket office directly with us at the hotel reception.

Ski passes may only be issued by our team after the prior check of the 2-G (details 2-G proof see "Arrival and departure") already at check-in at the hotel reception.

Lech/Zürs is in the fortunate position that 8 chairlifts lead directly from the villages into the ski area. So if you want to avoid a ride on the gondola, you have several options here.

In all lifts you have to wear a FFP2 mask.

Those who want to avoid the restaurants in the ski area can also satisfy their small hunger from a snack menu in the hotel in the afternoon.

SKISCHOOL

The 2-G rule also applies in the ski course.


All tickets and courses can be booked online. In the children's ski school, all guests with online tickets are given the opportunity to take advantage of the "early check-in" offer even before the start of the course, in order to receive detailed information as soon as they arrive in Lech about which group (which ski instructor) they are assigned to and at what time they should be present.


For the adult groups, the start of the course is already staggered (between 09.30 and 10.00). Such staggered start times will also be implemented for the children's ski school groups in order to reduce the number of people at the assembly point. The children's groups will also start between 09.30 and 10.00 and for the Early Bird groups between 09.30 and. 09.40 from the assembly point - the allocation/assignment to the groups will start 20 minutes before in each case.


We are also happy to organize a private ski instructor, especially to enjoy the mountains and the snow off-piste. Also for off-piste beginners the perfect alternative!

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