We care for you - at your mountain home.

CORONA INFORMATION

It is important to us to make your vacation as pleasant and as safe as possible. For this we will implement extensive protective measures for you and our employees. These will be continuously adapted to the official regulations.

The individual measures are as follows:

  • Comprehensive basic cleaning and disinfection are standard with us.
  • Increased frequency of disinfection of all contact surfaces.
  • In order to guarantee the minimum distance of 1 meter, the restaurant furniture was adjusted.
  • The possibility of hand disinfection is guaranteed in all public areas.
  • Your personal hand disinfectant is available in your room on arrival.
  • Your booked room was cleaned and disinfected according to strict conditions.
  • All employees are trained sustainably in their area of ​​activity and are informed about changes on a daily basis.
  • Our employees and we - family Strolz - are tested for COVID19 once a week.

We understand that you are unsettled by the daily changing information and have questions about your vacation with us. We are monitoring the situation constantly. We are there for you and happy to help you with any questions.

We reserve the right to make changes at short notice and do not guarantee the completeness of the listed security measures.

We are sure that we will be able to find a satisfying balance between a good and safe holiday feeling and thank you for your support. 

Your Family Strolz 
with the entire Austria team

ARRIVAL AND CHECK IN

Please note the entry requirements to Austria. 

We want your vacation to be a pleasure on all levels. We can only guarantee this if you feel fit and can fully enjoy your vacation. If you have experienced Corona symptoms such as fever, cough, no sense of taste and / or body aches in the past 2 weeks before your arrival, please do not start your stay. We therefore recommend that you take out a travel cancellation insurance. With a medical certificate most insurance companies will take over the cancellation costs in the event of illness. Our insurance partner, Europäische Reiseversicherung, has booked special corona cancellation reasons in its policies. Please let us know if you would like to take out travel cancellation insurance through Europäische Reiseversicherung.

The same applies if you have to break off your holiday with us due to symptoms of illness.

We also ask you to send us a notice if the symptoms mentioned occur within 2 weeks after departure.

We warmly welcome you when you arrive, but will not shake hands for your safety. We have separated the reception area somewhat with special plexiglass panes. At check-in we ask you to observe the rule of distance of at least 1 meter. Especially when other guests are waiting in the reception area.

IN THE ROOM

When cleaning the rooms, our ladies will, as always, pay full attention to hygiene. All surfaces are treated with a special wipe disinfection.

We use antiviral laundry detergents as standard.

An extra bed service in the evening is no longer offered automatically but is available upon request. Since the guest rooms are your private area, we will enter them as rarely as possible.

In the room you will find your private hand disinfectant for your stay.

RESTAURANT

For your protection, the restaurant areas are mostly closed to external guests. Of course, we will pamper you, our house guests, as part of the half board, adapted to the current circumstances.

We will extend the meal times a little. In addition to the cake buffet, we also offer a small snack menu in the afternoons for "hunger in between". In the evening, families already can dine at 6:30 p.m., so that the main meal times are a little bit more straightforward.

Our service remains warm as always, but our employees keep a little distance.

The breakfast buffet will be available to you during your stay in the usual way, variety and quality. Our buffet areas have been redesigned in such a way that we can fully guarantee the increased hygiene regulations and the associated distance regulations. Our staff will be happy to help you at the buffet.

If you want to prepare your own breakfast in the apartment, you can order fresh bread from us in the morning. We will also offer homemade delicacies for lunch or dinner, to finish it yourself in your apartment.

WELLNESS AND POOL AREA

The indoor pool area is open from 7:00 a.m. to 8:30 p.m., the sauna area - new -  from 10:00 a.m. to 8:30 p.m.

A maximum of guests from 2 different households are allowed per sauna cabin. We ask our guests to keep their distance and to observe the “household rule”.

In addition, both the sauna area and the indoor pool area are very spacious and it is easy to keep your distance. Relaxing in our indoor pool terrace is particularly ideal in spring.

CHILDREN

In winter 2020/21 our kids club will open 5 days a week at 9:00 a.m. (daily until 10:00 p.m.). As an additional service for our little guests who don't want to go to the children's ski school or the ski kindergarten every day.

In the Teddy Club we try to keep the Covid measures as low as possible. Hygiene measures are of course observed, but we will refrain from using masks and gloves. When the weather is nice, walks or outdoor activities are offered. At the children's dinner in the children's club, we pay special attention to the rules of distance.

We ask for your understanding that we can no longer continue to look after your little ones if there are signs of illness.

SKILIFTS AND GONDOLAS

Lech / Zürs is in the fortunate position that 8 chairlifts lead directly from the villages to the ski area. So if you want to avoid a ride on the gondola, you have several options here.

As before, you can buy your ski passes directly from us at the hotel reception without having to wait in line at the lift ticket office.

The waiting areas at the lifts will be optimized, mouth and nose protection will probably be mandatory.

All cable car cabins, cash desks and other similar facilities are regularly cleaned and disinfected.

If you want to avoid the restaurants in the ski area, you can satisfy your hunger with a snack menu in the hotel in the afternoon.

LOCAL SKIBUS

Mouth and nose protection will probably be compulsory in the ski buses. The municipality is trying to create an adapted ski bus cycle. Especially when traveling between Lech and Zürs, the maximum capacity in the buses should not reach the full capacity.

SKISCHOOL

In addition to the usual wearing of masks for employees when contacting customers, the Lech Ski School has also developed measures for group courses. All tickets and courses can generally be booked online now. In the children's ski school, all guests with online tickets have the opportunity to use the “Early Check-in” option before the course begins, so that they can receive detailed information as soon as they arrive in Lech about which group (which ski instructor) they are with are assigned and at what time they should be present. In the adult groups, the start of the course is staggered (between 09:30 and 10:00 a.m.) Such a staggering of the starting times is currently also being examined for the children's ski school in order to reduce the number of people at the meeting point.

We are also happy to organize a private ski instructor, especially to enjoy the mountains and snow away from the slopes. Also the perfect alternative for off-piste beginners!

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