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It is important to us to make your vacation as pleasant and as safe as possible. For this we will implement extensive protective measures for you and our employees. These will be continuously adapted to the official regulations.
The individual measures are as follows:
We understand that you are unsettled by the daily changing information and have questions about your vacation with us. We are monitoring the situation constantly. We are there for you and happy to help you with any questions.
We reserve the right to make changes at short notice and do not guarantee the completeness of the listed security measures.
We are sure that we will be able to find a satisfying balance between a good and safe holiday feeling and thank you for your support.
Your Family Strolz
with the entire Austria team
Please note the entry requirements to Austria.
There are sufficient testing facilities available in Lech or at the hotel. As soon as the official access requirements for the hotel industry are published by the government, you will find them in detail here.
We want your vacation to be a pleasure on all levels. We can only guarantee this if you feel fit and can fully enjoy your vacation. If you have experienced Corona symptoms such as fever, cough, no sense of taste and / or body aches in the past 2 weeks before your arrival, please do not start your stay.
If the symptoms mentioned above occur within 2 weeks after departure, please inform us.
To give you a good feeling when booking your holiday in these uncertain times, we have adjusted our cancellation conditions.
For all bookings until September 21 we have reduced our cancellation fees down to 10 days before arrival. This also applies to existing bookings, and until September 21: if there is a change in travel regulations at short notice, and you are therefore unable to travel to Austria or would have to be in quarantine on arrival or departure, you can cancel free of charge up to 24 hours before arrival.
Covid19 cancellation insurance:
New: Should you or someone in your family fall ill with Covid19 before your holiday, cancellation is covered by free Covid insurance from the province of Vorarlberg. This also applies if you have to go into an enforced quarantine. With a medical certificate or a quarantine notification, the cancellation costs are covered for you.
Travel insurance Hotelstorno-Plus:
Covid19 cancellation insurance does not cover general illness. In this case we recommend the travel cancellation insurance Hotelstorno-Plus from the European travel insurance. With a medical certificate, this insurance will cover any cancellation costs. The same applies if you have to interrupt your holiday with us due to symptoms of illness. Please let us know if you would like to take out additional travel cancellation insurance through the Europäische Reiseversicherung.
We kindly ask you to keep a safe distance of 2 meters from other guests and to use the set up hand disinfection. This gives other guests and our staff a good feeling.
Where the minimum distance of 2 meters cannot be maintained, i.e. in the hotel corridors, when entering or leaving the restaurant or when queuing at the buffet, we ask you to wear a mouth and nose mask. Furthermore, you will find disposable gloves in front of our buffets, which you are kindly requested to use.
This winter, our staff will also wear a fitted mouth-and-nose protection wherever the safety distance cannot be maintained.
When cleaning the rooms, our ladies will, as always, pay full attention to hygiene. All surfaces are treated with a special wipe disinfection.
We use antiviral laundry detergents as standard.
An extra bed service in the evening is no longer offered automatically but is available upon request. Since the guest rooms are your private area, we will enter them as rarely as possible.
In the room you will find your private hand disinfectant for your stay.
For your protection, the restaurant areas are mostly closed to external guests. Of course, we will pamper you, our house guests, as part of the half board, adapted to the current circumstances.
We kindly ask you to wear a mouth-and-nose mask when entering and leaving the restaurant and when queuing at the buffet, as the minimum distance to other guests is not always guaranteed there. Please use the single-use gloves provided on the buffets (for the scooping hand).
The breakfast buffet will be available to you during your stay in the usual way, variety and quality. Our buffet areas have been redesigned in such a way that we can fully guarantee the increased hygiene regulations and the associated distance regulations. Single-use gloves are available for you at all buffets.Our staff will be happy to help you at the buffet. Keep distance!
If you want to prepare your own breakfast in the apartment, you can order fresh bread from us in the morning. We will also offer homemade delicacies for lunch or dinner, to finish it yourself in your apartment. We recommend reserving evening restaurants in town in advance.
The indoor pool area is open from 7:00 a.m. to 8:00 p.m., the sauna area from 3:00 p.m. to 8:00 p.m.
In the sauna area, the maximum number of persons allowed in each cabin is indicated. We ask our guests to keep distance.
In addition, both the sauna area and the indoor pool area are very spacious and it is easy to keep your distance. Relaxing at one of our numerous sun decks our at our park is particularly ideal in spring.
In the Teddy Club we try to keep the Covid measures as low as possible. Hygiene measures are of course observed, but we will refrain from using masks and gloves. When the weather is nice, walks or outdoor activities are offered. At the children's dinner in the children's club, we pay special attention to the rules of distance.
We ask for your understanding that we can no longer continue to look after your little ones if there are signs of illness.
Nothing stands in the way of the numerous hiking or biking tours. Enjoy the vastness and beauty of unspoilt nature. However, please remember to wear your mouth and nose protection, which is obligatory in the hiking buses as well as in the gondolas. For our guided hikes, we ask you to register by the evening before. This way we can make sure that we do not exceed the legally prescribed maximum number of 9 participants.
Together, the province of Vorarlberg and its tourism industry players have put together a comprehensive winter strategy. The aim is to offer all guests a special level of safety with a coordinated concept. You should feel well looked after everywhere: whether in a hotel, in a guesthouse, in a gondola or when discovering your holiday region.
The key elements of the Winter Codex Vorarlberg:
- Relaxed booking - the free Covid 19 guest cancellation insurance
You can book your holiday in Vorarlberg with a good feeling. Should you or someone in your family fall ill with Covid19 in the last days before your arrival, the province of Vorarlberg offers free travel insurance. This also covers cancellation costs if you have to go into an officially ordered quarantine. We will be happy to send you more information on this upon request.
- Companion - Contact Tracing
Hosts in the catering industry are obliged to record contact details. In this way, the chain of infection can be quickly traced and interrupted in the event of an incident. A digital guest book accompanies guests, staff and locals through the winter in a simple and uncomplicated way - a QR scan is all that is needed.
- Quality assurance - Covid-19 representatives in all companies
The tourist businesses - accommodation, catering, cable cars and tourism organisations - have appointed a Covid 19 representative. This officer is responsible for ensuring that the prescribed prevention and hygiene concept is implemented and is the contact person for guests, employees and authorities.
- Testing facilities for guests
You have the possibility to measure your body temperature at any time and without contact. Throughout the entire season, guests in all regions can also take advantage of an easily accessible PCR test service (subject to charge).