We care for you - at your mountain home.

CORONA INFORMATION

It is important to us to make your vacation as pleasant and as safe as possible. For this we will implement extensive protective measures for you and our employees. These will be continuously adapted to the official regulations.

The individual measures are as follows:

  • Comprehensive basic cleaning and disinfection are standard with us.
  • Increased frequency of disinfection of all contact surfaces.
  • In order to guarantee the minimum distance of 1 meter, the restaurant furniture was adjusted.
  • The possibility of hand disinfection is guaranteed in all public areas.
  • Your personal hand disinfectant is available in your room on arrival.
  • Your booked room was cleaned and disinfected according to strict conditions.
  • All employees are trained sustainably in their area of ​​activity and are informed about changes on a daily basis.
  • Everyone in the hotel is either vaccinated, tested, or recovered.
  • If you feel uncomfortable during your stay, or you need a test for the departure you have some test possibilities in the village.

We understand that you are unsettled by the daily changing information and have questions about your vacation with us. We are monitoring the situation constantly. We are there for you and happy to help you with any questions.

We reserve the right to make changes at short notice and do not guarantee the completeness of the listed security measures.

We are sure that we will be able to find a satisfying balance between a good and safe holiday feeling and thank you for your support. 

Your Family Strolz 
with the entire Austria team

ARRIVAL AND DEPARTURE

Please note the Austrian entry regulations. Currently, you no longer need to register online for your entry into Austria (from countries such as Germany, Switzerland and Italy, for example).


 When checking in, we only ask you to provide confirmation that you have either been fully vaccinated, tested or have recovered.


You will also need this proof for access to gastronomy, swimming pool, fitness room, events, etc.


If you need an officially accepted antigen quick test during your stay or for the journey home, we offer this free of charge in the hotel (valid for 24 hours). PCR tests are also offered in the village for a fee.

We want your vacation to be a pleasure on all levels. We can only guarantee this if you feel fit and can fully enjoy your vacation. If you have experienced Corona symptoms such as fever, cough, no sense of taste and / or body aches in the past 2 weeks before your arrival, please do not start your stay.

If the symptoms mentioned above occur within 2 weeks after departure, please inform us.

CANCELLATION CONDITIONS

In order to avoid any inconveniences in the case of cancellation, we recommend that you take out a travel cancellation insurance policy, unless you already have insurance that covers this. We are happy to offer you „Hotelstorno Plus“ from Europäische Reiseversicherung. This also covers covid infections as well as quarantine cases. On request as well as with each booking and also here you will get more information. We ask you to let us know directly with your reconfirmation if we should book the insurance for you.

IN THE ROOM

When cleaning the rooms, our ladies will, as always, pay full attention to hygiene. All surfaces are treated with a special wipe disinfection.

We use antiviral laundry detergents as standard.

An extra bed service in the evening is no longer offered automatically but is available upon request. Since the guest rooms are your private area, we will enter them as rarely as possible.

In the room you will find your private hand disinfectant for your stay.

RESTAURANT

For your protection, the restaurant areas are mostly closed to external guests. Of course, we will pamper you, our house guests, as part of the half board, adapted to the current circumstances.

The breakfast buffet will be available to you during your stay in the usual way, variety and quality. Our buffet areas have been redesigned in such a way that we can fully guarantee the increased hygiene regulations and the associated distance regulations. Single-use gloves are available for you at all buffets.Our staff will be happy to help you at the buffet. Keep distance!

If you want to prepare your own breakfast in the apartment, you can order fresh bread from us in the morning. We will also offer homemade delicacies for lunch or dinner, to finish it yourself in your apartment. We recommend reserving evening restaurants in town in advance.

WELLNESS AND POOL AREA

The indoor pool area is open from 7:00 a.m. to 8:00 p.m., the sauna area from 3:00 p.m. to 8:00 p.m.

In the sauna area, the maximum number of persons allowed in each cabin is indicated. We ask our guests to keep distance.

In addition, both the sauna area and the indoor pool area are very spacious and it is easy to keep your distance. Relaxing at one of our numerous sun decks our at our park is particularly ideal in spring.

CHILDREN

In the Teddy Club we try to keep the Covid measures as low as possible. Hygiene measures are of course observed. When the weather is nice, walks or outdoor activities are offered. At the children's dinner in the children's club, we pay special attention to the rules of distance.

We ask for your understanding that we can no longer continue to look after your little ones if there are signs of illness.

VISITING VORARLBERG SAFELY

Together, the province of Vorarlberg and its tourism industry players have put together a comprehensive winter strategy. The aim is to offer all guests a special level of safety with a coordinated concept. You should feel well looked after everywhere: whether in a hotel, in a guesthouse, in a gondola or when discovering your holiday region.

The key elements of the Winter Codex Vorarlberg: 

- Relaxed booking - the free Covid 19 guest cancellation insurance

You can book your holiday in Vorarlberg with a good feeling. Should you or someone in your family fall ill with Covid19 in the last days before your arrival, the province of Vorarlberg offers free travel insurance. This also covers cancellation costs if you have to go into an officially ordered quarantine. We will be happy to send you more information on this upon request. 

- Companion - Contact Tracing

Hosts in the catering industry are obliged to record contact details. In this way, the chain of infection can be quickly traced and interrupted in the event of an incident. A digital guest book accompanies guests, staff and locals through the winter in a simple and uncomplicated way - a QR scan is all that is needed.

- Quality assurance - Covid-19 representatives in all companies

The tourist businesses - accommodation, catering, cable cars and tourism organisations - have appointed a Covid 19 representative. This officer is responsible for ensuring that the prescribed prevention and hygiene concept is implemented and is the contact person for guests, employees and authorities.

- Testing facilities for guests

You have the possibility to measure your body temperature at any time and without contact. Throughout the entire season, guests in all regions can also take advantage of an easily accessible PCR test service (subject to charge).

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