We care for you - at your mountain home.

CORONA INFORMATION

It is important to us to make your vacation as pleasant and as safe as possible. For this we will implement extensive protective measures for you and our employees. These will be continuously adapted to the official regulations.

The individual measures are as follows:

  • Comprehensive basic cleaning and disinfection are standard with us.
  • Increased frequency of disinfection of all contact surfaces.
  • In order to guarantee the minimum distance of 1 meter, the restaurant furniture was adjusted.
  • The possibility of hand disinfection is guaranteed in all public areas.
  • Your personal hand disinfectant is available in your room on arrival.
  • Your booked room was cleaned and disinfected according to strict conditions.
  • All employees are trained sustainably in their area of ​​activity and are informed about changes on a daily basis.
  • Our employees are constantly asked about corona symptoms.

We understand that you are unsettled by the daily changing information and have questions about your vacation with us. We are monitoring the situation constantly. We are there for you and happy to help you with any questions.

We reserve the right to make changes at short notice and do not guarantee the completeness of the listed security measures.

We are sure that we will be able to find a satisfying balance between a good and safe holiday feeling and thank you for your support. 

Your Family Strolz 
with the entire Austria team

ARRIVAL AND CHECK IN

Please note the entry requirements to Austria. 

We want your vacation to be a pleasure on all levels. We can only guarantee this if you feel fit and can fully enjoy your vacation. If you have experienced Corona symptoms such as fever, cough, no sense of taste and / or body aches in the past 2 weeks before your arrival, please do not start your stay. We therefore recommend that you take out a travel cancellation insurance. With a medical certificate most insurance companies will take over the cancellation costs in the event of illness. Our insurance partner, Europäische Reiseversicherung, has booked special corona cancellation reasons in its policies. Please let us know if you would like to take out travel cancellation insurance through Europäische Reiseversicherung.

The same applies if you have to break off your holiday with us due to symptoms of illness.

We also ask you to send us a notice if the symptoms mentioned occur within 2 weeks after departure.

We warmly welcome you when you arrive, but will not shake hands for your safety. We have separated the reception area somewhat with special plexiglass panes. At check-in we ask you to observe the rule of distance of at least 1 meter. Especially when other guests are waiting in the reception area.

IN THE ROOM

When cleaning the rooms, our ladies will, as always, pay full attention to hygiene. All surfaces are treated with a special wipe disinfection.

We use antiviral laundry detergents as standard.

An extra bed service in the evening is no longer offered automatically but is available upon request. Since the guest rooms are your private area, we will enter them as rarely as possible.

In the room you will find your private hand disinfectant for your stay.

RESTAURANT

For your protection, the restaurant areas are mostly closed to external guests. Of course, we will pamper you as our half board guest as usual, adapted to the current circumstances.

Our service remains warm as always, but our employees will stay at some distance. 

The breakfast buffet will be available to you during your stay in the usual manner, variety and quality. Our buffet areas have been redesigned so that we can fully guarantee the increased hygiene regulations and the associated distance regulations. Our staff will be happy to assist you with the take out of the dishes.

WELLNESS AND POOL AREA

There will be almost no restrictions in these areas. Based on the scientific findings, it can be assumed that the risk of infection in bathing water with added chlorine is low. In addition, we have designed these areas very generously and it is easy to keep a distance both in the indoor pool and in the sauna area. Relaxing in our hotel park is particularly ideal in summer. The newly designed garden spaces, with two sunbeds each, are very convenient for our guests in this special time.

HIKING PROGRAM

With all hiking or biking tours, everything will be as usual. Enjoy the vastness and the beauty of the intact nature. However, please keep in mind that you have to wear a mouth-nose protection in the hiking buses and in the gondolas. For our guided hikes, we ask you to register until the evening before. So we can be sure that we will not exceed the legally stipulated maximum of 9 participants.

CHILDREN

In the children's area, we try to keep the measures as low as possible. We take care of hygiene measures, of course, but we dispense on masks and gloves. Moreover we will offer as many outdoor games as possible. Since an early children's dinner is hardly ever reserved in summer, we will certainly be able to comply with the distance rules in this area.

We ask for your understanding that we can no longer continue to look after your little ones if there are signs of illness.

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