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Frequently Asked Questions

Your questions - Our answers

Welcome to our FAQ section.

Here you will find relevant information and assistance.

Your question was not answered? No problem!
Call us or write us a message.
We will get back to you as soon as possible.

How far is the hotel from the centre of the village?

5 minutes walk.

How far is it to the nearest supermarket?

3 minutes walk.

How do the children get from the hotel to the ski school or ski kindergarten?

The children are brought there and back with the hotel’s own shuttle “Teddy Express”.
Smaller children must be accompanied by an adult.

What opportunities do children have to learn to ski in a group?

Children from 4.5 years in the children’s ski school.
Children from 3 years in the Lech ski kindergarten.

How do the adults get to the slopes?

The winter walking trail leads directly past the hotel.
You can use this to reach the lifts with your skis on. It is about a 10-minute walk back to the hotel.

Do you have a ski cellar in the hotel?

Each room has its own heated boot locker and a ski rack.

Is there a ski rental in the hotel?

We do not have ski rental in the hotel.
There are numerous providers in the village that are only a 5-minute walk from the hotel.
They also offer a ski depot for the duration of your stay on request.

Is there a children's area at the indoor pool?

Yes, there is a separate children’s pool. Splashing, jumping and making noise are welcome in the children’s pool.
The main pool is reserved for big and small swimmers.

Can we rent baby joggers or sledges at the hotel?

We lend baby joggers free of charge for children from approx. 10 months.
Sledges are also available free of charge. A reservation is not necessary.

From what age are children allowed in the Teddy Club?

Children from the age of 3 are welcome at any time.
Children under 3 years are welcome by appointment on site by the hour, if the number of children allows it.

What is included in the half board?

  • A large breakfast buffet with cold and hot dishes
  • A cake buffet in the afternoon
  • A 6-course evening menu with a choice of dishes and salad buffet

What dining options do you have for children?

Children from the age of 3 can either join the children’s dinner in the Teddy Club or from 18:30 h onwards with their parents in the restaurant. There is also an adapted children’s menu there.


Does the hotel offer a vegetarian menu?

We do offer a vegetarian alternative for each course. We do not have a purely vegan menu.

Are dogs allowed in the hotel and restaurant?

Dogs are allowed in some of our Rooms and in our Appartements.
We kindly ask for your understanding, that dogs are not allowed in our restaurant.

Which airport do you recommend and which transfer from the airport?

The nearest international airport is Zurich. There is a shuttle service from there to Lech in winter.

The nearest Austrian airport is Innsbruck. We are happy to help you find train connections from both airports or private taxi transfers.

How can the hotel be reached by public transport?

The nearest train stations are Langen am Arlberg or St. Anton am Arlberg.

Public buses to Lech are offered from both stations.
In Lech we are happy to pick you up at the bus stop by appointment.

Where do I park my car?

In our hotel’s own underground car park, free of charge.
There is no need to reserve a space in advance.

Do I need my car to get around town?

With the local bus system you can get to all parts of the village without any problems.
Your car can therefore remain parked in our underground car park throughout your stay.

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